Shipping Policy

At Orolong LLC, we are committed to delivering your order quickly, securely, and with care. Below you will find all the important details regarding our shipping rates, processing times, delivery methods, and restrictions.

1. Currency Notice

All prices, transactions, and shipping fees on this website are listed and processed in United States Dollars (USD $).

2. Shipping Fees

We are pleased to offer Free Standard Shipping on all eligible orders across the United States.

Minimum Spend: None
Hidden Fees: None
Destination: We currently ship within the United States only.

For oversized or heavy items, delivery may be completed by curbside freight delivery where applicable.

3. Order Processing & Delivery Times

To ensure your order reaches you on time, please review the following schedule:

• Order Cutoff Time: 5:00 PM (MT). Orders placed after this time will be processed on the next business day.
• Handling Time: 1 to 2 business days (Monday to Friday).
• Transit Time: 6 to 8 business days (Monday to Friday).
• Estimated Delivery Time: 7 to 10 business days.

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next available business day.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, high order volume, or other circumstances outside our control.

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You will receive an email with tracking details. You can also track your order anytime by visiting our Order Tracking Page.

Please allow up to 24–48 hours for tracking information to update after dispatch.

5. Address Changes

If you need to change your delivery address, please contact us immediately at contact@orolong.com.

We can modify the address only if the order has not yet been processed or dispatched. Once the order is in transit, we may no longer be able to redirect it.

Customers are responsible for providing accurate shipping information at checkout. Orolong LLC is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

6. Delivery Restrictions

Please note the following shipping limitations:

• We currently ship within the United States only

• We do not ship to PO Boxes

• We do not ship to APO/FPO addresses

• We do not ship to freight forwarding addresses

• Some oversized items may require curbside delivery

• Certain remote locations may require additional delivery time

7. Lost, Delayed, or Missing Packages

If your package is delayed, lost, or marked as delivered but not received, please contact us at contact@orolong.com with your order number.

We will work with the carrier to investigate the issue and help resolve it as quickly as possible.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at contact@orolong.com.

Please include:

• Your order number

• Photos of the damaged item

• Photos of the packaging

• A short description of the issue

We will review the case and arrange a replacement, refund, or other appropriate solution.

9. Contact Information

If you have any questions regarding your delivery, please contact our customer support team.

Business Name: Orolong LLC
Website: https://orolong.com
Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Phone: +1 251 277 9688
Email: contact@orolong.com

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM MT
Sunday: Closed

Response Time:
Our customer support team responds to all inquiries within 24 hours.