Refund policy

At Orolong LLC, we want you to be satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process for eligible orders delivered within the United States.

1. 30-Day Return & Exchange Window

We accept returns and exchanges within 30 days from the date of delivery.

To be eligible, your item must be:

• New or slightly used (items that are unopened, or that have been opened and only lightly used, are accepted)
• In its original packaging with all accessories and manuals included, where possible
• In resellable condition
• Accompanied by proof of purchase or order number

2. Product Condition

We accept returns and exchanges on new and slightly used products. Items that are heavily used, installed, or damaged after delivery may not be eligible.

3. Return Method & Costs

• Return method: By mail only.
• Return shipping cost: Free. A prepaid return label is included in your package, so no return shipping cost is charged to you.
• Restocking fee: None.
• Return authorization: Please contact us before sending any item back so we can provide return instructions.

4. How to Start a Return or Exchange

1. Email contact@orolong.com with your order number and reason for return.
2. Use the prepaid return label included in your original package. If you no longer have it, contact us and we will provide a replacement label at no cost.
3. Attach the label and drop the package with the designated carrier.

Please contact us before sending items back so we can guide the return; unauthorized returns may not be accepted.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at contact@orolong.com with your order number, a description, and clear photos or video. We will arrange a replacement or a full refund at no additional cost to you.

6. Exchanges

We accept exchanges for a different size, color, or an alternative product of equal value within the 30-day window, subject to availability. Approved exchange items are shipped to you free of charge.

7. Refund Process

• Inspection: Once we receive and inspect your return, we notify you of approval or rejection.
• Processing time: Approved refunds are processed within 7 business days after inspection.
• Method: Refunds are issued to your original payment method.
• Currency: All refunds are processed in United States Dollars (USD $).

Your bank or payment provider may take additional time to post the refund.

8. Non-Returnable Items

• Personalized or custom-made products
• Items marked "Final Sale" or "Non-Returnable" on the product page
• Items that are heavily used, installed, or damaged after delivery, or not in resellable condition
• Items returned without proof of purchase

9. Order Cancellations

You may request cancellation within 24 hours of purchase. If the order has already been processed or shipped, follow the standard return process once you receive it.

10. Contact

Orolong LLC 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States Email: contact@orolong.com | Phone: +1 251 277 9688 Hours: Monday–Saturday, 9:00 AM – 6:00 PM MT; Sunday closed We respond to all inquiries within 24 hours.