Privacy Policy

This Privacy Policy explains how Orolong LLC (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from https://orolong.com 

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including:

• Browser type

• IP address

• Time zone

• Cookies installed on your device

• Device type

• Operating system

• Pages viewed on the Site

Additionally, we collect information about:

• The individual web pages or products that you view

• What websites, search terms, or advertisements referred you to the Site

• Information about how you browse and interact with the Site

We refer to this automatically collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Name

• Billing address

• Shipping address

• Payment information, processed securely through encrypted payment gateways

• Email address

• Phone number

• Order details

We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information that we collect generally to:

• Fulfill any orders placed through the Site

• Process payment information

• Arrange shipping and delivery

• Provide invoices, order confirmations, and shipping updates

• Communicate with you about your order or account

• Screen orders for potential risk, fraud, or unauthorized activity

• Provide customer support

• Send marketing communications, offers, or product updates where permitted by law and in line with your preferences

We use the Device Information that we collect to:

• Help screen for potential risk and fraud, particularly using your IP address

• Improve and optimize our Site

• Analyze how customers browse and interact with our website

• Measure the performance of advertising and marketing campaigns

• Improve user experience and website functionality

3. Sharing Your Personal Information

We share your Personal Information with trusted third-party service providers to help us operate our business and provide our services to you.

These third parties may include providers for:

• Website hosting

• Ecommerce platform services

• Payment processing

• Order fulfillment

• Shipping and delivery

• Customer support

• Email communication

• Analytics

• Advertising and marketing

We only share the information necessary for these providers to perform services on our behalf.

We may also share your Personal Information to:

• Comply with applicable laws and regulations

• Respond to subpoenas, court orders, search warrants, or lawful requests for information

• Protect our legal rights, property, and safety

• Prevent fraud, abuse, or unauthorized activity

4. Cookies and Tracking Technologies

Our Site may use cookies, pixels, tags, and similar tracking technologies to improve your browsing experience, analyze website traffic, and support advertising activities.

Cookies may be used to:

• Remember your preferences

• Keep items in your cart

• Understand how visitors use the Site

• Improve website performance

• Deliver relevant advertising

You can choose to disable cookies through your browser settings. However, disabling cookies may affect how the Site functions.

5. Behavioral Advertising

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.

We may use advertising and analytics services such as Google, Meta/Facebook, Instagram, TikTok, or similar platforms to help deliver relevant ads and measure campaign performance.

You can opt out of targeted advertising using the following links:

• Facebook / Meta: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• TikTok: https://www.tiktok.com/safety/en/ads-and-data/

• Digital Advertising Alliance: https://optout.aboutads.info/

6. Email and SMS Marketing

If you subscribe to our email or SMS marketing, we may send you promotional messages, product updates, special offers, and other communications related to Orolong.

You can opt out at any time by:

• Clicking the unsubscribe link in our emails

• Following the opt-out instructions in SMS messages

• Contacting us at contact@orolong.com

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you

• Request correction of inaccurate personal information

• Request deletion of your personal information

• Request that we restrict or stop certain processing activities

• Opt out of certain marketing or targeted advertising

• Request a copy of the personal information we hold about you

If you would like to exercise these rights, please contact us using the contact details provided below.

8. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to any legal, tax, accounting, fraud prevention, or business recordkeeping requirements.

9. Data Security

We take reasonable measures to protect your Personal Information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Payment information is processed securely through encrypted third-party payment providers. We do not store your full payment card details on our servers.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe that a minor has provided us with personal information, please contact us at contact@orolong.com, and we will take appropriate steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised effective date.

12. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details below.

Business Name: Orolong LLC
Website: https://orolong.com
Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States.
Phone: +1 251 277 9688
Email: contact@orolong.com

Customer Service Hours:
Monday – Saturday: 9:00 AM – 6:00 PM MT
Sunday: Closed

Response Time:
Our customer support team responds to all inquiries within 24 hours.