Payment Policy
At Orolong LLC, we aim to ensure that your shopping experience is safe, secure, and transparent. This Payment Policy explains how we handle payments, billing, and payment security on our website.
1. Accepted Payment Methods
We accept the following secure payment methods at checkout:
Cards:
Visa, MasterCard, American Express, Diners Club, and Discover
Digital Wallets:
Apple Pay, Google Pay, Amazon Pay, and PayPal
Shop Pay:
Shop Pay, and Shop Pay Installments (pay over time in installments where eligible — provided by Shop Pay's installment provider and subject to their approval and terms)
All transactions are processed in United States Dollars (USD $). If you are shopping from outside the United States, your bank or payment provider may apply currency conversion fees or international transaction fees.
2. Payment Security & Encryption
Your security is our priority.
- All payments are processed through secure and PCI-DSS compliant payment gateways.
- Your full credit or debit card details are never stored on our servers.
- Our website uses SSL encryption to help protect your information during the checkout process.
3. Order Authorization
By placing an order, you authorize Orolong LLC to charge your selected payment method for the total amount of your purchase as displayed at checkout. Shipping is free, and we do not add taxes or additional charges at checkout.
Orders will only be processed after successful payment authorization.
4. Billing Accuracy
To avoid delays, please ensure that your billing information, including your name, billing address, email address, and payment details, is accurate and matches the information on file with your bank or payment provider.
If we detect any discrepancy, suspicious activity, or potential fraudulent transaction, we may:
- Contact you for additional verification
- Place the order on hold
- Cancel the order for security reasons
5. Pricing, Taxes & Shipping
- All prices on our website are listed in United States Dollars (USD $) and are the final price you pay.
- We do not charge any taxes on your order.
- Standard shipping is free on all orders within the United States, with no minimum spend and no hidden fees.
- The price shown at checkout is the total amount you will be charged.
- We reserve the right to change product prices at any time without prior notice.
- Promotional codes or discounts must be applied during checkout and cannot be added once an order has been placed.
6. Payment Failure
If a payment fails due to insufficient funds, a declined card, incorrect billing details, expired payment information, or technical issues, your order may be placed on hold or cancelled.
You may receive an email notification requesting you to update or retry your payment details.
We are not responsible for any processing delays caused by failed payment authorizations.
7. Fraud Prevention
For the protection of our customers and our business, we reserve the right to review, hold, or cancel orders that appear suspicious, fraudulent, or unauthorized.
We may request additional information to verify your identity, billing details, or shipping address before processing an order.
8. Disputes & Billing Enquiries
If you notice any discrepancy or have questions regarding a charge on your statement, please contact us immediately at contact@orolong.com.
Please contact us before initiating a chargeback through your bank or payment provider. We are committed to resolving all billing issues quickly, fairly, and transparently.
9. Contact Information
For any questions regarding our payment procedures, please contact us using the details below.
Business Name: Orolong LLC
Website: https://orolong.com
Business Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Phone: +1 251 277 9688
Email: contact@orolong.com
Customer Service Hours: Monday – Saturday: 9:00 AM – 6:00 PM MT; Sunday: Closed
Customer Support Response Time: